Refund and Cancellation Policy
Try GenieStudio with a free first video before you pay anything. If you do subscribe and it isn’t right for you, here is exactly how cancellations and refunds work.
Cancelling
- Cancel any time from Account → Billing in the app. No emails, no phone calls, no retention flows.
- Cancelling stops future charges. You keep full access, including your remaining video minutes, until the end of the period you have already paid for.
- Your projects stay in your account for 30 days after your plan ends so you can download them. After that they may be deleted.
Money‑back window on your first payment
If GenieStudio is not what you expected, you can request a full refund of your first payment (monthly or annual) within 7 days of that payment, as long as you have exported fewer than 10 video minutes on the plan. This applies once per customer.
After the 7‑day window, or once more than 10 minutes have been exported, payments are non‑refundable, because generating video incurs real processing costs for us.
Renewals
Renewal charges are not refundable, but you can cancel before the renewal date to avoid them. We send a reminder email before annual renewals. If you forgot to cancel and contact us within 3 days of an annual renewal without having used any minutes in the new period, we will refund it as a courtesy.
Failed or faulty generations
If a video fails to generate, or is unusable because of an error on our side (for example missing audio, a corrupted file or a render that does not match the script you approved), the video minutes are returned to your account automatically. If that does not happen, tell us and we will restore them. Dissatisfaction with creative choices (a voice, a visual, the pacing) is not a fault — use the edit and regenerate tools, which are included in your plan.
Billing mistakes
If you were charged twice, charged the wrong amount, or charged after cancelling, we will refund the difference in full. Contact us with the date and amount.
Plan changes
- Upgrades take effect immediately. You are charged the prorated difference for the rest of the current period.
- Downgrades take effect at the start of your next billing period. The difference is not refunded for the current period.
- Annual to monthly changes take effect when the annual period ends.
The free first video
The free video does not involve any payment, so there is nothing to refund. It is limited to one per person.
How to request a refund
- Email hello@geniestudio.us with the subject “Refund request” from the email address on your account.
- Include the date and amount of the charge and, if relevant, the video or project concerned.
- We reply within 2 business days. Approved refunds are sent to the original payment method and usually appear within 5–10 business days, depending on your bank.
Please contact us before opening a dispute with your bank or card issuer — it is faster for you and it lets us fix the problem directly. Accounts with open chargebacks may be paused until the dispute is resolved.
Changes to this policy
We may update this policy from time to time. Changes apply to payments made after the new effective date.